Frequently Asked Questions

  • Sales tax is applicable on all orders shipped within Florida at the current local rate. Orders shipped outside of Florida are not liable for sales tax.

  • We are thrilled that you have chosen Cristina May for your fine jewelry purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution.

    Ready to ship CRISTINA MAY Jewelry will be processed and shipped within 1 – 3 days. Made-to-order pieces will take 4 – 8 weeks to ship. Orders will not be produced until full payment is made.

    For rush orders, at an additional fee, please contact us directly at INFO@CRISTINAMAYFINEJEWELRY.com, or 561.538.1286 during office hours Monday to Friday 10 am to 5 pm eastern standard time

    Any items you see on the official CRISTINA MAY FINE JEWELRY social media channels are available for purchase. If you can’t find something on our website, please contact our team.

  • Due to the delicate handmade craftsmanship, all CRISTINA MAY FINE JEWELRY is guaranteed on defects in material and workmanship for a period of 90 days from delivery. CRISTINA MAY FINE JEWELRY  will repair any breakage cause by manufacturer defect, within this time frame, at no charge. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. Repairs will be assessed on an individual basis.

    Should you require a repair, please contact us directly at INFO@CRISTINAMAYFINEJEWELRY.com, or 561.538.1286 during office hours Monday to Friday 10am to 5pm, with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. CRISTINA MAY will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the repair.

  • Find your ring size using one of these easy methods:
    Option 1. Measure an existing ring

    How To Measure:

    1. If you measure the internal diameter of your ring (in mm) it should match the corresponding size in the ring chart below. Be sure to use millimeters.

    Option 2. Measure your finger

    Measure a ring with a string or a thin strip of paper. This can be easily done and can help find an accurate fit.

    1. Cut a long string or piece of paper that’s about 6 inches long.
    2. Wrap it snugly around the base of your finger, the tighter the better but make sure to not let the string stretch while you’re wrapping it around your finger.
    3. Mark the spot where the string or paper meets and measure the distance with a ruler (in mm).
    4. Match your finger measurement (in mm) with the closest circumference below.

    If you already know your size, please convert to the USA size below:

    Ring Size Guide

    Option 3.

    If you happen to own a measuring tape at home, then this is will get the job done most accurately.

    1. Find a flexible, measuring tape with millimeters on its ruler.
    2. Wrap the tape snugly around the base of your finger, not too tight and not too loose. Aim for a snug but comfortable fit. Make sure to not let the measuring tape go and make sure you start from the 0 mark on the tape.
    3. Remember the number that meets up with your starting point at 0. Note how many millimeters it took to wrap the measuring tape around your finger.
    4. Match your finger measurement (in mm) with the corresponding ring size in the ring chart shown in method #02. If your tape is only showing in centimeter, use an online CM to MM converter to figure out your finger size in the closest millimeter.

    TIPS

    • Make sure to measure your fingers are at room temperature to get a more accurate reading as weather can and directly affect the size of your fingers.
    • Avoid measuring your fingers after you had some salty snacks and a couple of glasses of wine because alcohol and salt can make your fingers swell!
    • If you’re between sizes, we recommend ordering up. It’s always easier to size a ring smaller, than larger.

    This guide is for reference only. If in doubt, please reach out to customer service. Our team can also assist with styling and any other questions. Please see the terms and conditions for the conditions of sale.

  • Find your bracelet or bangle size using one of these easy methods:

    Option 1. Measure an existing bracelet or bangle

    How To Measure a bracelet

    1. Find a bracelet that fits you correctly and lay it down flat.
    2. Measure from the clasp to the end of the bracelet (in inches) and order the size which is closest to your measurement. To ensure it fits comfortably, we suggest adding half an inch for comfort. You can add or subtract by half an inch to whether you prefer a loose or tight fit.

    How To Measure a bangle

    1. Find a bangle that fits you correctly and lay it down flat.
    2. Measure from the clasp to the end of the bracelet (in cm) and order the size which is closest to your measurement. To ensure it fits comfortably, we suggest adding 1.5cm for comfort. You can add or subtract cm to whether you prefer a loose or tight fit.

    Option 2. Use a tape measure

    If you happen to own a measuring tape at home, then this is will get the job done most accurately.

    1. Find a flexible, measuring tape with inches/cm on its ruler.
    2. Wrap it around your wrist where you would like your bracelet to sit. Aim for a snug but comfortable fit. Make sure to not let the measuring tape go and make sure you start from the 0 mark on the tape.
    3. Remember the number that meets up with your starting point at 0. Note how many inches/cm it took to wrap the measuring tape around your wrist.
    4. Purchase the size closest to your measurement. Inches for bracelets and cm for bangles.

    TIPS

    • Make sure to measure your wrist at room temperature to get a more accurate reading as weather can and directly affect the size of your wrist.
    • If you’re between sizes, we recommend ordering up. It’s always easier to size a bracelet smaller, than larger.

    This guide is for reference only. If in doubt, please reach out to customer service. Our team can also assist with styling and any other questions. Please see the terms and conditions for the conditions of sale.